Upon dispatch of your order from our distribution centre, we will promptly send you an email containing the tracking details. You can conveniently access the information through our order tracking feature.

We understand that sometimes you may need to modify your order or delivery address. If it's been less than 48 hours since you placed your order, you can cancel it by contacting our customer service However, if your order has already entered the production process, we won't be able to cancel it.

To change your delivery address, you can reach out to our customer service team and provide your order number and email address.

We offer worldwide shipping at no cost for orders exceeding £200, whereas a £10 shipping fee will be applied to all other orders.

Yes, we ship to anywhere in the world. Our delivery service covers all regions and countries, so no matter where you are located, we can ship your order to you.

Our shipping times vary based on the size of the product and the location of our different warehouses worldwide, where they are produced.

For larger items, manufacturing-to-order times may result in longer shipping periods, while smaller decor and furniture can arrive in just a few days.

If you want to know when your product will be dispatched, please check the estimated dispatch window on the product page. More information on our shipping times can also be found via our shipping policy

We stand behind the quality of our furniture and decor and offer a 30-Day Money-Back Guarantee. If you encounter any issues with your product, please let us know within 30 days of receiving it, and we will happily provide a replacement or refunds.

Conditions for Partial Refunds:

1. Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country's authorities. If you encounter unforeseen and excessive charges, we may consider a partial refund upon review of valid documentation.

1. Product Quality Concerns: In the rare instance of receiving a product with quality issues, customers outside Europe can request a partial refund. This may include items damaged in transit or manufacturing defects. Clear photographic evidence must be provided.

Requesting a Partial Refund:

1. Contact Customer Support: Reach out to our customer support team within [specified timeframe] of receiving your order, detailing the specific issue and providing any necessary supporting documentation.
2. Review Process: Our team will thoroughly review the provided information and assess the eligibility for a partial refund based on our stated conditions.
3. Notification: You will be notified of our decision, and if approved, the partial refund will be processed using the original payment method.

Important Notes:

• Partial refunds are subject to case-by-case evaluation.
• Refunds will be issued in the currency of the original transaction.
• The decision for a partial refund is at the discretion of and is final.

You can reach out to us through our contact us page We will be happy to be of assistance.